This quiz consists of 12 open-response questions. The quiz is not timed. Upon completion, your answers will be graded by an ASM or HR.
CSR 301 Final
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Question 1 of 12
1. Question
What days of the week do we submit PO’s for Restonic and Serta?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 2 of 12
2. Question
What days of the week do we submit PO’s for Jackson / Catnapper?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 3 of 12
3. Question
Who are the reps we regularly speak with when it comes to the following vendors? List the answer for each.
Jackson / Catnapper
Serta
Cheers
Restonic
Moto Motion
Parker House
Ashley – Case Goods
Ashley – Stationary
Ashley – Motion
Ashley – Mattresses
Behold-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 4 of 12
4. Question
What are the order minimums required to ship each of the following vendors? List the answer for each
Moto Motion
Restonic
Jackson / Catnapper
Serta
Behold-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 5 of 12
5. Question
As part of the LOW Philosophy, everything we do, we ask if an action glorifies or brings harm to the following, in order: (5 answers)
*
*
*
*
*-
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 6 of 12
6. Question
Answer as best you can the following scenarios using the LOW philosophy…
You have a customer who got delivery (by MTD) of an Altari Slate 2pc LAF Chaise Sectional. The chaise had damage to it & was noted upon delivery. They kept the other piece & refused the chaise. The issue arose when we found out that the Chaise would not arrive for several months down the road. In addition the customer does not have a means of transporting. Using the LOW philosophy & policy, how could we help the customer & it still align with the LOW philosophy?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 7 of 12
7. Question
What day of the week do we submit PO’s for Ashley?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 8 of 12
8. Question
There is a new Vendor Claim for a 63286 Carmen LSF Recliner. The frame along the back is broken and it was notated on the BOL. Compose an email to the vendor. (Be sure to list who you’re addressing and notate any attachments you would add.)
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 9 of 12
9. Question
We pull a dining table box off of the Ashley truck and the corners of the box are visibly scrunched. We open the box to discover all four corners of the table are damaged.
Which rep at Ashley do we need to get in contact with? What information is the rep going to ask you for? What solution are we aiming for?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 10 of 12
10. Question
You answer a call from a transportation service trying to schedule a delivery of furniture to our warehouse.
What is the protocol for scheduling shipments? Once the shipment is confirmed, what are the next steps to make sure all the appropriate departments are aware?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 11 of 12
11. Question
You have a warranty claim that was started by another colleague. The Furniture Wizard invoice and the Airtable claim are both missing necessary notes.
Without going straight to your colleague, what would be the next course of action for you to take in order to get information for the claim?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 12 of 12
12. Question
In your own words, describe your expectations of level 3 and what you think is expected of you.
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -